Client Services Account Manager

This role will be based out of Sacramento, CA with 50% - 70% travel.

Responsibilities

• Lead current Customers in identifying additional solutions to help increase their utilization of SPM (interfaces, modules, mobile hand scanners) and provide excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met.
• Work with Customers on recommendations for strategic adjustments to maximize Customer satisfaction and growth opportunities for SPM business.
• Lead initiatives and implementation for annual software upgrades, new feature adoptions, and new products and services.
• Identify and establish site visits to coordinate and execute assigned implementations of modules, services, and interfaces for Customers.
• Identify opportunities for additional recurring revenue through products and services based on Customer’s needs and requirements.
• Manage assigned Customer renewals of their technical support and upgrade service agreement.
• Provide training and Customer support to help Customers increase their utilization of SPM and satisfaction with the products.
• Lead the remediation and mitigation of Customer issues and for at-risk Customers throughout the region.
• Maintain a thorough understanding of software capabilities and use this understanding to provide solutions for Customers.
• Partner with sales, implementation, and other commercial teams to drive on-site visits for business analysis, system configuration, and continued education to drive upgrade proposals to the Customer.
• Collaborate with internal STERIS teams to drive overall Customer satisfaction.

Requirements

• Bachelor’s degree
• 5 years of project management experience implementing software and/or hardware within Customers in an enterprise IT organization
• In lieu of Bachelor’s degree, Associate’s degree with 9 years of related experience OR High School diploma with 13 years of related experience
• Ability to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment
• Must be able to be compliant with hospital/customer credentialing requirements

Preferred Qualifications

• General knowledge of software, servers, IP addresses, networking concepts (DHCP, Static IP, etc.)
• Experience in sterile processing departments

Benefits

• Base Salary + Incentive Compensation Program
• Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
• Cell Phone Stipend
• Robust Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

Pay

Pay range for this opportunity is $93,000 - $100,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.