Client Services Account Manager

About the agency

AKA NYC is a New York City‑based, award‑winning, fully integrated advertising agency with expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. The agency is content‑forward and data‑fueled, delivering cross‑platform campaigns for iconic clients such as Broadway’s biggest shows, The Metropolitan Museum of Art, The New York Botanical Garden, and the Harlem Globetrotters.

Responsibilities

• Support Account Directors and account leads in delivering excellent client service, responding promptly to requests and managing client expectations.
• Build strong relationships with clients and external partners, including ticketing, press, and specialist agency teams where relevant.
• Translate client briefs into clear plans for internal teams.
• Manage project timelines, track progress, and help deliver campaigns from planning through completion.
• Partner with Creative Studio and other teams to develop campaign plans, improve workflows, and resolve challenges.
• Prepare for and help lead effective client meetings, with clear agendas, decisions, action items, and follow‑up.
• Support campaign strategy and planning, including media strategy where appropriate.
• Complete weekly billing, coordinate project estimates and invoicing, and support Account Directors or account leads in managing budgets.
• Help train and coach Account Coordinators.
• Anticipate peak periods and potential workflow issues, managing up to Account Directors with recommendations and solutions.

Qualifications

• 3 – 5 years of experience as a client account executive, account coordinator, or related role; experience in arts, culture, entertainment, and theater is a plus.
• Strong client relationship and project management skills, with the ability to manage multiple priorities and move work forward.
• A proactive, resourceful approach and sound judgment when solving problems or anticipating client needs.
• An entrepreneurial spirit; proven record as a self‑starter, proactive, and able to work autonomously.
• Ability to contribute to campaign strategy and work effectively with creative, media, and other specialist teams.
• Understanding of project budgets and financial goals.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel; experience with Asana is a plus.

Compensation

The salary range for this position in New York, NY is $66,300 to $84,999 per year. Base pay will consider internal equity, geographic region, knowledge, skills, and experience. A discretionary bonus may be provided as part of the total compensation package.

Benefits

• Comprehensive healthcare & dental – 100 % employer‑paid for employees.
• Generous PTO policy, plus a half‑day “Summer Friday” each week.
• Hybrid work model – minimum three days per week in the office with flexible remote options.
• Continuous growth & learning – annual Training & Development fund.
• Financial wellness perks – student‑loan repayment or tuition assistance based on tenure.
• Paid parental leave – up to 12 weeks.
• Sabbatical opportunities – paid time off for long‑term employees.
• Pet‑friendly office.

Diversity & Inclusion

AKA believes its team is strongest when it reflects the diversity of the community. The agency actively recruits and engages a wide range of talent, fostering an inclusive workplace that values diverse perspectives. AKA is an equal‑opportunity employer, committed to fair employment practices regardless of race, color, ethnicity, ancestry, religion, national origin, gender, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other protected class.