Client Service Wealth Associate

Location: Boston - 175 Federal St., Boston, MA 02110
Role Type: Full-time, Non-Exempt

Summary

Join us as we launch an exciting new advisory team backed by the strength and trusted reputation of Osaic Wealth. We are seeking a client-focused financial services professional who excels in delivering exceptional service, ensuring accurate account management, and supporting operational excellence. In this role, you will serve as a primary point of contact for retail investment clients—guiding them through account needs, onboarding processes, and documentation requirements. You will partner closely with internal teams and Wealth Consultants to create a seamless, high-quality client experience from start to finish.

Education & Licensing Requirements

• High school diploma or GED required
• Bachelor’s degree or coursework in Business, Finance, Economics, Accounting, or related fields preferred
• FINRA SIE, Series 6, Series 63, and Series 65 or 66 required, or must be obtained within:
  • 60 days of hire: SIE, Series 6, and Series 63
  • 90 days of hire: Series 65 or 66
• Series 7 preferred

Responsibilities

• Serve as a primary point of contact for clients, providing timely, professional support via phone, email, and video appointments. Offer clear guidance and education on account-related topics to ensure an exceptional experience.
• Assist clients with account openings, transfers, transactions, and ongoing maintenance while adhering to all firm and regulatory compliance requirements.
• Prepare, review, and maintain accurate account documentation, including proposals, forms, statements, and performance reports, ensuring all information is complete and compliant.
• Collaborate closely with Wealth Consultants and internal business partners to support the delivery of customized financial solutions and high-quality service.
• Lead the onboarding process for new clients, ensuring a smooth transition, clear communication, and proper account setup and documentation.
• Address client questions and concerns promptly; identify solutions and escalate complex matters as needed to ensure timely resolution.
• Provide essential administrative support, including scheduling appointments, maintaining organized and current client records, preparing internal and client-facing reports, and supporting daily office operations.

Requirements

• 1–3+ years of experience in the financial services industry, ideally in client service, operations, or a wealth management support role.
• Strong client-centric mindset with a commitment to delivering exceptional service.
• Excellent verbal and written communication skills, including a polished phone presence and the ability to clearly explain financial concepts.
• Demonstrated experience supporting client account activities: openings, transfers, transactions, documentation review, and ongoing maintenance.
• Strong problem-solving skills and sound judgment, with the ability to resolve issues or escalate as appropriate.
• Proficiency with CRM/document management systems, video meeting tools, and Microsoft Office (or equivalent).

Preferred Qualifications

• Background in retail investments or wealth management
• Familiarity with KYC standards, documentation processes, and internal control/compliance requirements

Pay

$65,000–$75,000 annually + eligibility for an annual bonus. Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Benefits

• Health, vision, and dental insurance
• 401k
• Paid time away
• Volunteer days