Client Service Tech Manager - Hybrid: Fort Worth

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging, valuing and celebrating the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, and expertise, we create a stronger, more innovative environment for our employees, clients, and communities. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®, based entirely on what current employees say about their experience.

About the role

You will manage a key established account as fully dedicated client-facing support, working independently to ensure the custom database and contracted solutions have the necessary components required for the business to execute in the marketplace. You are responsible for fostering a strong client relationship, becoming the client’s trusted advocate, and proactively providing recommendations and solutions to help them answer key questions. You will engage with all levels of the client user base, including C-suite.

Responsibilities

• Database Delivery and Maintenance via Unify Dimension Builder
• Project Planning and Execution
• Issue Management and Creative Problem-Solving
• People Managing (direct reports in addition to client)
• Conducting and recapping the client's monthly new item review
• Excel and Unify Reporting; Analytical mindset; Use of Genius Script
• Creating client-ready content that will be presented top-down within the organization
• Manage client user base, ad-hoc requests, and expectations
• Demonstration of Circana behaviors

Requirements

• 3-5+ years of experience (a plus)
• Consumer Packaged Goods (CPG) company experience (a plus)
• Demonstrated expertise in translating data and analysis into relevant implications
• Ability to handle multiple requests/actions (multi-tasking skills)
• Experience with data
• Strong communication skills, both written and verbal
• Demonstrated problem-solving skills
• Strong project management and process skills
• Able to engage in a consultative manner with clients when helping solve/manage content deliverables
• Bachelor's degree preferred

Circana Behaviors

As well as the technical skills, experience, and attributes required for the role, our shared behaviors sit at the core of our organization. We look for people who can continuously champion these behaviors:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships with empathy, respect, and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in Fort Worth, Texas (onsite 3-4 days per week).

Pay

The salary range for this role is $88K - $105K. This job is also eligible for bonus pay.

Benefits

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.