Client Service Specialist - CSS Associate

About the role

At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all. Make pet care your purpose The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Requirements

At least 18 years of age at the time of hire.

Benefits

• 401(k) retirement savings plan with a 4% employer match, Health Savings Account option, and growth opportunities.
• Paid time off and floating holidays, flexible schedules, and paid parental leave.
• Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet‑Care Program, Employee Discount Program.
• Free telemedicine for all full‑time team members and their families, and comprehensive in‑the‑moment mental health benefits through the Employee Assistance Program.