Client Service Specialist

Client Service Specialist

About the role

Provide exceptional client service by handling inquiries, complaints, and requests in a timely and professional manner. Collaborate with internal teams to resolve issues and enhance customer satisfaction.

Responsibilities

• Handle incoming calls and emails from clients
• Resolve client inquiries and complaints efficiently
• Follow up on client requests and ensure satisfaction
• Collaborate with other departments to address client needs
• Document interactions and escalate issues as necessary

Requirements

• Bachelor's degree in Business Administration, Communications, or related field
• 2+ years of experience in customer service or related field
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Excellent verbal and written communication skills
• Experience with CRM systems is a plus
• Knowledge of industry-specific terminology helpful

Skills

• Customer service
• Problem-solving
• Communication
• Microsoft Office Suite

Benefits

• Flexible scheduling options
• Professional development opportunities
• Competitive compensation package

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can be arranged based on individual needs.

TeamBuilders offers a variety of schedules including full-time, part-time, and contract positions.

On-site positions are available in Rio Rancho, New Mexico.

Remote positions may also be considered based on availability and candidate preference.