Client Service Specialist
About the role
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.
Responsibilities
- Support the service and production team in reaching overall agency revenue and retention goals by processing renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, providing clients with information including plan information, rates, contributions, and carrier contacts, assemble proposals and renewal proposals, service plans, and comparisons.
- Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards, and assist clients with claims resolution.
Requirements
- High school diploma or equivalent
- Demonstrated proficiency in computer applications such as Microsoft Office Suite
- Strong organizational and project skills
- Strong communication and interpersonal skills (written and verbal)
- Act with responsiveness, urgency and professionalism in all matters
- Prioritize work to achieve timely completion of the most critical and sensitive activities
- Respond quickly to client requests and work to provide appropriate information
- Accept accountability for the quality of work
Qualifications
- Property and Casualty insurance license
- Five years of industry specific experience
- LOB designations
- College or advanced degree
Skills
- Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid Work
- Charitable contribution match programs
- Stock purchase opportunities
Pay
Details of pay are not specified in the job posting.
Schedule
Details of schedule are not specified in the job posting.
Benefits
Details of benefits are not specified in the job posting.
Company Information
To learn more about McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/
For more information on careers at McGriff, visit: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick: https://www.linkedin.com/company/mcgriff https://www.linkedin.com/company/marsh-mclennan-agency https://www.instagram.com/lifeatmma/ https://www.facebook.com/LifeatMMA/ https://twitter.com/marsh_mma
Equal Opportunity Employer
We are an equal opportunity employer and welcome applicants from diverse backgrounds. We are committed to creating a workplace where everyone feels valued and respected.