Client Service Specialist

Essential Duties And Responsibilities

The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers’ detailed requirements including design, print, binding and mailing of projects with the various teams within our company, as well as outside vendors, who produce their jobs. In addition, the Client Service Specialist is responsible for procuring outside services; performing print layouts for clients; facilitating informative meetings to share requirements internally; and working with Sales to coordinate client meetings as appropriate.

Requirements

• High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
• 1 – 3+ years of relevant experience required
• Must be well organized, able to respond quickly to changing situations
• Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required
• Effective communications skills with all levels within the organization, clients, and outside vendors
• Strong computer skills and proficient in Microsoft products
• Detail oriented; excels in problem identification and resolution
• Able to work through customer demands and shifting priorities
• Able to investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
• Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
• Back-up other team members when necessary

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 20 pounds at times
• Requires fine motor hand and arm movement, manual dexterity and coordination
• Must be able to access and navigate each department in the facility

Benefits

• Competitive compensation and robust benefits plans are offered
• Medical
• Dental
• Vision
• Life and AD&D Policies
• Short and Long-Term Disability
• 401K with Company Match
• Paid Time Off
• Paid Volunteer Time Off

About the Role

Mittera is a leading-edge company that provides commercial and digital printing, finishing, graphic design, data analytics, direct mail processing, and fulfillment services. Mittera's full-service approach connects data-driven revelations, bar-raising creative, and expertly printed materials to give our customers' brand recognition it deserves.

Schedule

All applicants must be 18 years of age or older. Visit us today at mittera.com or stop by and fill out an application at Mittera location near you!