Client Service Specialist

Position Summary

Guggenheim Investments is seeking a Client Service Specialist to join the relationship management support within Client Service. This role collaborates with various internal teams to provide service to institutional clients and their authorized parties.

Responsibilities

• Align daily with the Senior Client Service Executive on daily activities, account relationship management, priorities, and goals
• Ensure timely communication of all required operational information for client accounts
• Take instruction and direction from the Senior Client Service Executive and keep Client Service Support up to speed on all client issues
• Assist the Senior Client Service Executive as a secondary point of contact for assigned client relationships
• Support client meetings, quarterly business reviews, and strategic planning sessions through preparation and follow-up
• Monitor and track client inquiries and requests through timely resolution
• Escalate complex or non-routine issues to the Senior Client Service Executive with recommendations when appropriate
• Develop understanding of client objectives, preferences, and service expectations
• Support internal onboarding execution in partnership with Client Service Support
• Career development and professional growth
• Coordinate with operations, legal, compliance, investment management, and other internal teams to execute onboarding tasks
• Provide expertise as an operational subject matter expert with regard to onboarding of funds and SMAs, ensuring all details are fully researched and addressed by all affected groups in the firm
• Coordinate the opening and closing of client accounts on the accounting platform using the client and account utilities
• Track onboarding progress and proactively communicate status to the Senior Client Service Executive
• Prepare and review Due Diligence Questionnaires (DDQs) for accuracy
• Ensure seamless handoff from onboarding to ongoing servicing
• Escalate all operational back and middle office issues to the Senior Client Service Executive and Deputy Head of Client Service Operations
• Work with Operations, Legal, Distribution, and members within the Investment Management Group among others to review and ensure scalability in existing and new processes
• Work closely with Client Service Support on daily operational tasks
• Proactively identify operational issues and drive resolution
• Collaborate with internal teams (investment management, operations, legal, compliance) to address client needs
• Prepare client materials, presentations, and documentation
• Develop working knowledge of firm strategies and products to support portfolio-related inquiries
• Ensure accuracy and consistency of client data, records, and documentation
• Document client preferences, key contacts, and relationship history
• Maintain all meeting notes and updates in Salesforce
• Schedule and coordinate client meetings
• Adhere to regulatory requirements and internal policies
• Identify opportunities for process improvement and support implementation

Qualifications

• Bachelor's degree in Business, Finance, or related field
• 3–6 years of experience in client service, operations, or relationship support within financial services
• Demonstrated experience coordinating cross-functional workflows
• Strong organizational skills and attention to detail
• Working knowledge of Fixed Income products
• Understanding of front-office and middle-office workflows
• Excellent written and verbal communication skills
• Proficient in Salesforce (or other CRM), Excel, Word, PowerPoint, and Outlook