Client Service Representative, Veterinary Medicine

About the role

We are seeking a reliable and friendly Veterinary Client Service Representative to join our team.

Responsibilities

• Greet clients with a friendly demeanor and provide exceptional customer service
• Assess patients at arrival and determine the appropriate level of care needed for each pet
• Discuss clinic fees and payment options, and answer client questions regarding clinic services and pet care
• Communicate with veterinary technicians and veterinarians regarding patient status
• Maintain client information and medical records in an accurate and organized manner
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

Requirements

• Prior experience in customer service or veterinary setting preferred, but not required
• Excellent communication skills, both written and verbal
• Able to work well in a fast-paced and stressful environment
• Detail-oriented and able to accurately manage and prioritize tasks
• Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
• A collaborative mindset and commitment to exceptional patient care, with a compassionate and caring attitude towards pets and their owners

Benefits

• Competitive compensation, including night differential for hours worked within 6pm–6am
• Health, dental, and vision insurance
• CE allowance and professional development support
• Paid time off (including sick leave and vacation)
• Short-term and long-term disability
• Life insurance
• Retirement savings options (401k with employer match)
• Comprehensive benefits package

Schedule

Client Services operates 7 days a week; seeking someone with flexible availability. Anticipated schedule options: Tuesday/Wednesday/Thursday 6am–6pm or Overnight 6pm–6am.