Client Service Representative, Swing Shift

About the role

The purpose of this position is to provide exceptional client service while supporting our emergency, critical care, and specialty departments. Our Client Service Representatives are responsible for answering phones, scheduling appointments, greeting clients, maintaining patient records, processing payments, and communicating important information between clients, referring veterinarians, and our medical teams.

Our CSRs enjoy working with people and diverse clients and are caring, friendly, and efficient. They create a warm and welcoming impression while remaining professional and courteous in a fast-paced environment. They understand our services and recommendations and communicate them clearly and confidently to clients. Most importantly, they remain compassionate and empathetic, especially during emotional or emergency situations. Ultimately, it is the CSR who creates a positive first and last impression on our clients. The importance of this role cannot be overstated.

Responsibilities

• Create a warm and welcoming experience for clients, patients, and referring veterinarians.
• Answer and direct phone calls while providing compassionate and accurate information.
• Schedule appointments across multiple specialty services and emergency departments.
• Educate clients and referring veterinarians about hospital services and procedures.
• Maintain accurate patient records and update client information promptly.
• Process payments and assist with financial transactions accurately and efficiently.
• Communicate clearly and professionally with clients, referring veterinarians, and hospital staff.
• Remain calm and collected during emergency situations and periods of high activity.
• Demonstrate empathy and compassion when interacting with clients experiencing stressful situations.
• Handle multiple tasks and interruptions while maintaining excellent customer service.

Qualifications

• At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities preferred.
• Outstanding communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Knowledge of general office practices, receptionist duties, and telephone techniques.
• Experience using multi-line phone systems and handling cash and other forms of payment.
• Experience maintaining patient records and entering information accurately.
• Ability to complete assigned tasks independently and efficiently.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Fluent English skills (speaking and reading) are required; fluency in multiple languages is a plus.
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
• Ability to submit to drug screening, as we are a drug-free workplace.

Pay

$16 - $18/hr., depending on experience + $3/hr. Overnight Differential after 7pm

Schedule

Full Time, Days: TBD, 2:30pm - 12:30am

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

About the company

MissionVet Specialty & Emergency (MVS) is a premier emergency and specialty veterinary hospital serving San Antonio and South Texas. Since opening in 2012, MVS has become a trusted referral partner for veterinarians throughout the region, providing advanced emergency and specialty care for dogs and cats. The team is comprised of industry leaders, board-certified specialists, experienced veterinary professionals, and compassionate support staff dedicated to advancing veterinary medicine while delivering exceptional patient and client care. MVS fosters a collaborative environment where team members are encouraged to learn, grow, and thrive throughout their careers.

Ethos Veterinary Health, part of the NVA Group, operates a network of 140 specialty and emergency hospitals where science moves forward, standards are elevated, and innovation is put into practice every day. Teams work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery, with mentorship as a two-way street — sharing expertise, learning from others, and growing clinically, professionally, and personally.