Client Service Representative - San Francisco, CA

Who We Are The Castro Animal Hospital is Hiring a Client Service Representative! Position Details Role: Client Service Representative Status: Full-Time Salary: $25.00–$27.00/hr, based on experience and skill level Schedule: Four 10-hour shifts per week, including Saturdays Experience: One year of veterinary client service experience preferred but not required Benefits Highlights Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program Looking for a client service role where you can grow your career while helping shape the experience of a modern veterinary hospital? The Castro Animal Hospital is a fast-paced, community-focused veterinary hospital in San Francisco’s vibrant Castro neighborhood. With high demand for quality pet care, our dedicated team provides expert treatment, compassionate service, and a welcoming environment for every pet and family we see. As a Client Service Representative, you’ll be one of the first people clients speak with and one of the last they see before leaving. You won’t simply answer phones or process payments. You’ll help clients understand what comes next, keep communication flowing between families and the medical team, and create a calmer experience during moments that can feel stressful or uncertain. Why You’ll Love It Here A four-day workweek. Consistent 10-hour shifts give you more time away from the hospital and real work-life balance.A clear path to grow. As a Client Service Representative, you can lead initiatives, support training, and help shape our client service standards, with the potential to advance into a supervisory role.A modern hospital. Work in a modern veterinary hospital with a collaborative team committed to exceptional care.Your ideas matter. We value initiative and welcome your input on improving client service and hospital operations.Training and support. We provide training and professional development to help you build confidence and skills.A great location. Work in the heart of one of San Francisco’s most energetic neighborhoods. What You’ll Do Welcome clients and their pets with warmth, professionalism, and compassionServe as a primary point of contact in person and by phone, answering calls and client questionsRecognize routine concerns and situations that may need urgent attention, and escalate appropriatelySchedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organizedCheck clients and patients in and outPrepare invoices, explain charges clearly, and process payments accuratelyEnter and maintain accurate client, patient, financial, and medical recordsCoordinate information between clients and the medical team, documenting communications thoroughlyCommunicate hospital policies, services, and next steps, and help manage expectations during busy timesProvide compassionate support to families whose pets need careMaintain the confidentiality of client and patient informationSupport daily hospital flow, administrative tasks, and a positive, efficient workplace What You’ll Bring One year of veterinary client service experience preferred but not requiredCustomer service, reception, healthcare, or hospitality experience is helpfulExcellent phone and in-person communication skillsStrong organization, time management, and attention to detail, with accurate data entryConfidence juggling multiple calls, appointments, and competing prioritiesThe ability to stay calm and organized in a fast-paced environmentComfort discussing invoices, services, and hospital policies with clientsCompassion for families and an understanding of the stress they may feelA self-motivated, collaborative attitude and willingness to take initiativeLeadership potential and an interest in continued professional growthAvailability to work Saturdays as part of the regular scheduleAbility to stand or sit for extended periods Financial Benefits Benefits You Can’t Beat A flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support ProgramReferral bonus program Wellness Benefits Health insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree or discounted lab work for all employee petsPet discounts on services and productsPet food discount program Workplace Benefits Quarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowance Lifestyle Benefits Six paid holidays (full-time only)Employee Assistance ProgramEmployee discount program Join Our Team! If you’re a self-motivated, enthusiastic Client Service Representative who wants to grow your career while helping a modern veterinary hospital deliver exceptional care, we’d love to meet you. Your communication skills, initiative, and commitment to outstanding service can make a real difference here. Apply today and join the team at The Castro Animal Hospital! Diversity, equity, and inclusion are core values of The Castro Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.