Client Service Representative - Printsmith Vision Experience Required

AlphaGraphics - US110 is an established leader in the printing, design, and shipping industries. Our mission is to partner with small businesses and consumers, providing high-quality solutions that make life easier.

About the role

The Client Service Representative (CSR) establishes and maintains positive relationships with customers by ensuring their requirements and needs are met. We’re looking for teammates with a positive attitude who are driven by the opportunity to contribute to the success of a local business.

Responsibilities

• Serve as the primary internal representative for new business and existing clients.
• Convey expertise in products, services, and capabilities.
• Act as an external key educator for clients.
• Communicate requirements to the support team in accordance with company policies and procedures.
• Confer with clients by telephone, email, or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Requirements

• Must have at least 2 years of print or signs experience.
• PrintSmith Vision experience mandatory.
• Graphic design experience a plus but not necessary.
• Knowledge of the Adobe Creative Suite a plus but not necessary.
• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.

Skills

• Positive attitude.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Problem-solving ability.

Benefits

• 401(k) with performance-based bonus.
• Health, dental, and vision insurance.
• Paid time off (PTO).
• Training and development opportunities.
• Career path development.
• Collaborative, energetic, and fun work environment.