Client Service Representative Pinnacle Animal Hospital

About the role

Pinnacle Animal Hospital is a full-service companion animal hospital serving Asheville, Arden, Fletcher, and the surrounding areas. Founded in 2012, the hospital provides industry-leading care to dogs, cats, hamsters, guinea pigs, reptiles, and other pets.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Affords assistance in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Adds to client satisfaction by addressing client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retailer benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Pay

USD $18.00 - USD $20.00 /Hr. - Up to $20,000 Sign-On Bonus