Client Service Representative, PacWest

Primary Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, admitting patients to the hospital, scheduling recheck appointments, and signing in visitors and vendors.
• Perform administrative duties such as printing documents, records, schedules, pulling charts, filing, emailing records, and distributing mail.
• Answer phones promptly professionally and pleasantly.
• Actively listens, communicates, and assists with all client needs.
• Appropriately triage all emergency phone calls and emergency cases upon entry to the hospital.
• Oversees the clinic flow.
• Collect deposit payments from clients. Process admission and transfer paperwork for hospitalized patients and pets being admitted to the hospital. Discuss payment options with clients.
• Take accurate messages and direct callers to the appropriate department liaison.
• Aid in the management of patient referral records by regularly checking email, referral requests link, and faxes. Correctly download records to the appropriate patient electronic record.
• Aid in the explanation and completion of euthanasia paperwork and send sympathy cards.
• Maintain cleanliness of the front desk and file room area. Stock supplies and note any items that need ordering by entering them into the inventory request list.
• Stock and clean the client's coffee/snack bar.
• All employees will be scheduled and expected to work rotating holiday shifts.

Qualifications

• A High School Diploma or equivalent required.
• At least 2 years working within a customer service environment required.
• 1-2 years of veterinary or medical experience required.
• Must be computer literate; basic computer skills with the ability to navigate new software.
• Excellent communication skills.
• Highly skilled at multitasking accurately and pleasantly with a high volume of calls and tasks.
• Must be flexible and able to adapt to new situations, responding quickly and respectfully to requests for assistance.
• Ability to work well within a team environment.