Client Service Representative Kirby Family Vet

About the role

The Client Service Representative (CSR) at Kirby Family Vet provides an exceptional experience to clients during every interaction. They perform practice administrative tasks such as record maintenance and appointment tracking, manage practice reception, and handle various administrative duties.

Responsibilities

• Engages clients continuously and performs practice administrative tasks.
• Maintains veterinary medical records and accounts.
• Processes cash, checks, charge card payments, and credit account payments.
• Schedules appointments for the clinic according to practice and Doctor preferences.
• Updates client/patient files as needed.
• Prepares and sends client correspondence.
• Sends reminder notices and conducts re-calls to clients.
• Performs a backup of the computer system and oversees the performance of posting daily business.
• Welcome clients and patients with a warm and friendly demeanor.
• Handle emergency situations with care, patience, and following established clinic policies and procedures.
• Address client concerns in a calm and appropriate manner, ensuring every experience ends in satisfaction.

Qualifications

• Ability to work on Saturdays as required (8:45 am-1:00 pm; on rotation).
• High school diploma or equivalent.
• Previous veterinary CSR/front desk experience required (1+ year).
• Prior experience with EzyVet software preferred.

Benefits

• Paid time off.
• Health insurance; dental insurance; vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Employee Assistance Program.
• Employee Referral Program.

Pay

USD $15.50 - USD $16.50 /Hr.