Client Service Representative II/ Medical Assistant | Total Care Clinic | 4- 10s Day Shifts | Full-time

Overview

Reports directly to the designated immediate manager for the specific practice or outpatient department.

Responsibilities

• Schedules patient appointments.
• Interviews patients to obtain appropriate demographic and financial information.
• Registers patients and performs other registration functions.
• Obtains necessary signatures and documentation from patients for billing and insurance purposes.
• Orders laboratory tests and other tests via the computer system at the direction of the physicians.
• Performs end-of-day disposition and gathers appropriate statistical information relating to patients.
• Announces the arrival of patients and answers incoming telephone calls for the department/practice.
• Serves as a liaison between patients, nurses, physicians, and others.
• Provides excellent customer service and greets patients entering the department/practice.
• Assists in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.

Qualifications

• Must obtain Medical Assistant certification within six (6) months of hire or transfer into the position.
• Current Basic Life Support (BLS) certification through the American Heart Association required.
• High School Diploma or GED required.
• Must be graduates of an approved Medical Assistant program.
• Less than one (1) year of related experience required.

Required Skills

• Excellent decision-making skills and initiative.
• Strong attention to detail.
• Excellent verbal communication skills in English.
• Basic arithmetic skills for cashiering functions.
• Data entry experience required.
• Ability to prioritize tasks and organize workflow effectively.
• Ability to maintain professionalism and provide excellent customer service in stressful situations.
• Strong written and verbal communication skills.
• Ability to manage multiple responsibilities and prioritize work efficiently.
• Knowledge of ambulatory healthcare or related healthcare fields.
• Strong conflict resolution skills.

Preferred Experience

• Two to four (2–4) years of clerical and/or customer service experience, preferably in a healthcare setting.
• One (1) year of experience working with third-party payors preferred.
• Computer experience, including data entry and review of patient demographic information preferred.
• One (1) year of Medical Assistant experience preferred.
• ICD-9 and CPT coding knowledge preferred.
• Completion of a medical terminology course preferred, but not required.