Client Service Representative Medical Technologist - Full Time - Second Shift

Responsibilities

• Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
• Performs outbound telephone calls to clients following client service procedures.
• Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results.
• Ensures rapid and appropriate complaint resolution and documentation.
• Maintains an advanced working knowledge of all laboratory operations and databases of ACL, including telecommunications and all methods of reporting data.
• Utilizes advanced knowledge obtained from technical training when responding to inquiries for technical or department/division information.
• Coordinates blood draw requests and specimen pickups with the phlebotomy and courier departments.
• Assists Business Development and Client Service teams with maintenance of existing accounts.
• Assists with the development and maintenance of Client Service policies and procedures.
• Acts as a resource for providing general direction and technical assistance to other laboratory and clerical staff.
• Instructs students and new caregivers as assigned.

Qualifications

A Bachelor's Degree in Clinical Laboratory Sciences is required. No experience is required.

Skills

• Intermediate understanding of computers and desktop software packages.
• Interpersonal skills necessary to deal effectively with client service staff, all levels of management and all external contacts including clients, physicians, patients and the community.
• Demonstrates good decision-making skills.

Requirements

• Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), or Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC).

Physical Requirements And Working Conditions

• Ability to use the telephone effectively with a clear speaking voice and a courteous manner.
• Operates all equipment necessary to perform the job.
• Exposed to normal office environment.
• Ability to deal with high levels of job-related stress.
• Must be willing to handle potentially hazardous and/or infectious materials.
• Must possess good command of the English language with the ability to analyze written, spoken, and visual material.