Client Service Representative I/II (CARE)

About the Role

The UF Large Animal Hospital is recruiting for a Client Service Representative to support our Large Animal services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital.

Responsibilities

• Facilitate clients’ visits and direct communications during their visit
• Act as a liaison between the client and staff to ensure the visit goes smoothly
• Admit patients and enter charges
• Review bills and answer phone calls
• Load and unload horses and other large animals
• Clean and maintain holding areas and equipment
• Sanitize hospital facilities

Requirements

• Ability to empathize with distressed clients
• Genuine care for people and animals
• Excellent communication and active listening skills
• Highly organized with strong public relation skills
• Initiative to problem solve
• Confidence in handling customer interactions
• Relationship building and strong interpersonal skills
• Professional image
• Outgoing, enthusiastic, and team-oriented
• Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist, and stand for extended periods

Qualifications

Veterinary Client Service Representative I: High school diploma or equivalent and one year of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Veterinary Client Service Representative II: High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications

Veterinary CSR I: High school diploma or equivalent and two years of work experience loading, unloading, restraining, or handling horses, or one year of such experience in a veterinary academic teaching hospital. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Veterinary CSR II: More than two years of relevant work experience handling and restraining horses at an advanced level, and experience in veterinary medicine or a clinic environment within the past two years.

Schedule

Monday through Friday, 9 a.m. to 6 p.m.

Pay

$17–21 per hour

Benefits

• Limited benefits, including health insurance and paid time off
• Promotional opportunities to a level II title upon achieving appropriate certifications
• Eligibility for transition into a TEAMS (staff) salary plan
• Veteran’s preference eligibility