Client Service Representative, Huntington, New York

Duties And Responsibilities

• Deliver concierge-level client service by scheduling appointments, managing patient flow for multiple doctors, and creating a welcoming experience for clients and their pets both in person and over the phone
• Manage a high-volume, multi-line phone system, triage client inquiries, and provide accurate information regarding hospital services, preventive care, and treatment recommendations
• Admit patients, maintain accurate medical and client records, and support efficient daily hospital operations
• Collaborate with doctors, technicians, and hospital staff to ensure seamless communication, coordination, and continuity of patient care
• Build positive client relationships through professionalism, empathy, and attention to detail while supporting the comfort and well-being of patients during their visit

Knowledge, Skills & Abilities

• High school diploma or equivalent required; client service experience preferred - veterinary experience a plus
• Proficiency with computer systems and multi-line phone systems
• Excellent communication, organizational, and time management skills with the ability to prioritize effectively in a fast-paced environment
• Strong attention to detail and commitment to accuracy, professionalism, and exceptional client service
• Ability to provide compassionate, empathetic support to clients during both routine and emotionally sensitive situations
• Team-oriented mindset with a willingness to learn, adapt, and contribute to the collaborative culture of Heart of Chelsea Veterinary Group
• Genuine appreciation for pets and commitment to supporting exceptional patient care

Benefits

• Paid time off
• Medical, dental, and vision insurance
• Pet care discounts
• 401(k) with a true match up to 4%
• VSOP® grants
• SUVETO’S VETERINARY STOCK OWNERSHIP PLAN

About the Role

THIS IS A FULL-TIME POSITION

Qualifications

High school diploma or equivalent required; client service experience preferred - veterinary experience a plus

Skills

Proficiency with computer systems and multi-line phone systems

Requirements

Excellent communication, organizational, and time management skills with the ability to prioritize effectively in a fast-paced environment

Qualifications

Strong attention to detail and commitment to accuracy, professionalism, and exceptional client service

Skills

Ability to provide compassionate, empathetic support to clients during both routine and emotionally sensitive situations

Requirements

Team-oriented mindset with a willingness to learn, adapt, and contribute to the collaborative culture of Heart of Chelsea Veterinary Group

Qualifications

Genuine appreciation for pets and commitment to supporting exceptional patient care

Benefits

• Paid time off
• Medical, dental, and vision insurance
• Pet care discounts
• 401(k) with a true match up to 4%
• VSOP® grants
• SUVETO’S VETERINARY STOCK OWNERSHIP PLAN

Pay

Details not specified

Schedule

Details not specified

Benefits

• Paid time off
• Medical, dental, and vision insurance
• Pet care discounts
• 401(k) with a true match up to 4%
• VSOP® grants
• SUVETO’S VETERINARY STOCK OWNERSHIP PLAN

Company Information

Dix Hills Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.