Client Service Representative (CSR) - Crystal's, Las Vegas City Center

About the Role

Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique, including overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, and Client Service. This role also assists in the management of all areas of Boutique operations as needed.

Responsibilities

• Ensure each customer receives outstanding service by providing a friendly and welcoming environment, greeting and acknowledging customers, maintaining housekeeping standards, and demonstrating solid product knowledge.
• Accurately and efficiently operate registers and maintain all cash and media at the registers.
• Use proper telephone etiquette when answering calls, taking messages, addressing customer inquiries, and transferring calls.
• Assist in packing or wrapping customers’ merchandise.
• Manage all customer exchanges or returns in partnership with the Boutique Leadership Team.
• Communicate customer requests and feedback to management.
• Accurately complete all opening and closing procedures, including securing all cash and receipts.
• Maintain an orderly appearance of the register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Provide support to the selling floor as needed.
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect service and productivity in the cash wrap area.
• Support general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other tasks as needed.

Requirements

• 3+ years of retail cashiering experience, with a luxury background preferred.
• Ability to work a full-time schedule, including varied hours/days such as nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization, and follow-through skills.
• Physical ability to stand for extended periods and handle boxes of merchandise and fixtures, including lifting.
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel as needed.

About the Company

Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture, sublimating its unique Savoir-faire and Creativity through empowering "métiers d’art." Our Maison is a destination for sustainable growth and success, shaping the future of our talents in a positive, authentic, and generous environment. We deliver excellence with passion, determination, courage, and optimism to offer meaningful and daring codes.

Christian Dior Couture is part of the LVMH Group, where people make the difference. We value, celebrate, and welcome each unique talent, striving to create an inclusive environment that provides all employees a sense of purpose. Beyond your role, we recognize the importance of creating communities with shared values, such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.