Client Service Representative - Boca Chica Animal Hospital

Responsibilities

• Client Interaction and Communication
• Greet clients warmly and professionally
• Create a welcoming and comforting atmosphere
• Schedule appointments, surgeries, and procedures
• Answer phone calls, address client inquiries, and provide information about services and policies
• Check-In and Check-Out Procedures
• Efficiently manage client check-ins
• Verify patient information
• Update records
• Obtain necessary paperwork
• Process payments accurately
• Provide clients with detailed invoices and receipts
• Coordinate smooth check-out processes
• Schedule follow-up appointments
• Provide post-operative care instructions
• Administrative Tasks and Record Keeping
• Maintain accurate electronic and paper records
• Handle administrative tasks such as filing, faxing, scanning, and data entry
• Manage and update client information in the practice management software
• Client Education and Support
• Provide basic information about preventive care, vaccinations, and medications
• Aid clients with completing forms
• Explain treatment plans
• Address concerns
• Team Collaboration
• Collaborate effectively with veterinarians, veterinary technicians, and support staff
• Ensure smooth patient flow and excellent client service
• Assist in coordinating appointments, procedures, and special requests

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration
• Ability to multitask and handle a fast-paced environment with attention to detail
• Proficiency in using computer software, including practice management systems and Microsoft Office
• Organizational skills to manage appointments, records, and administrative tasks
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus

Benefits

• Hourly rate: $12-$17 to commensurate with experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets