Client Service Representative

What You'll Do

• Be the first point of contact for clients, welcoming them in-person, over the phone, and via email, with warmth and professionalism
• Schedule appointments, surgeries, dental procedures, and follow-ups, ensuring smooth workflow for veterinarians and staff
• Educate clients on preventive care, treatment plans, and hospital services while maintaining accurate client and patient records
• Collapse patient admissions, discharges, and in-hospital care updates, ensuring seamless communication between clients and clinical staff
• Support billing, invoicing, and payment processing while answering client questions about services and fees
• Collaborate with veterinarians, RVTs, and assistants to ensure a positive, efficient, and organized clinic environment

Benefits

• Shared impact bonus resulting from hospital profitability
• 50% discounts on care for all teammate pets *exclusions apply
• Free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams