Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative to help us achieve this.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
The ideal candidate will have strong interpersonal skills, excellent communication skills, and a positive attitude. Proficiency in Microsoft Office is preferred, but not required. A high school diploma or equivalent is required, along with a minimum of 2 years of relevant experience in a customer service role.
Qualifications
Experience in the veterinary field is a plus, but not required. Strong organizational and time management skills are essential, as is the ability to work independently and as part of a team. A valid driver’s license and reliable transportation are also required.
Skills
Excellent verbal and written communication skills are necessary. The ability to handle multiple tasks simultaneously and prioritize effectively is important. Proficiency in Microsoft Office is preferred, but not required.
Benefits
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!