Client Service Representative
About the role
VCA Alexandria Animal Hospital is seeking a Client Service Representative to join our one-of-a-kind growing 11-doctor practice. Our hospital has been serving the DMV area since 1942. We are a state-of-the-art, AAHA-accredited general practice and believe in providing the best possible care to our patients. We are Client Centered & Pet Focused. At VCA Alexandria we have a unique culture that values each person’s individual skill and personality. Whether you are experienced or looking for something new, our team is ready to partner with you. The successful candidate will be a believer in the possibilities of high-quality veterinary medicine and patient care. The CSR position is instrumental to our success in providing high-quality medicine in a professional, respectful, compassionate manner.
Responsibilities
- Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control)
- Managing medical records, charts, reports, and correspondence
Requirements
- At least one year of proven past experience in client service
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people, with awareness and understanding of others’ reactions
- Proven decision-making skills to choose the most appropriate course of action
- Ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work non-traditional hours, including weekends
- Ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Benefits
- Competitive compensation at $19/hr
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid vacation (for full-time employees only) and paid sick days
- 401(k) plan
- Generous personal pet care discounts
Schedule
Hours are from 11:00 am to 7:00 pm and include a Saturday rotation.