Client Service Representative

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Northwest Animal Hospital - Ina Road. Our mission is to prioritize your pet’s health and provide excellent service, exceeding each pet owner’s expectations.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

As the face of VCA, the Client Service Representative sets the tone for the practice. This role requires a personable yet highly professional demeanor, excellent communication skills, and the ability to handle multiple tasks efficiently.

Qualifications

• Experience in a customer service role
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively
• Strong organizational and problem-solving skills
• Basic computer skills, including Microsoft Office

Skills

• Customer service orientation
• Effective communication skills
• Time management and organization skills
• Problem-solving skills

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
• 401(k) plan
• Moderate employee pet discounts