Client Service Representative

ESSENTIAL FUNCTIONS

• Providing an excellent customer experience to every client that enters our facility. Includes greeting visitors, answering telephones, and assisting clients throughout their visit
• Scheduling and confirming appointments
• Presenting and explaining fees, including processing payments and assisting with credit applications
• Answering questions regarding products and services, including educating clients on non-medical pet care
• Aiding in managing medical records, charts, reports and correspondence
• Aiding in keeping facility clean and organized at all times

QUALIFICATIONS

• At least one year of proven past experience providing excellent customer service
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Calm and compassionate demeanor, with awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in learning new computer software programs as needed
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs.
• The ability to be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
• We offer a 401(k)
• We offer generous personal pet care discounts
• We offer a variety of other benefits for both full-time and part-time employees