Client Service Representative

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet highly professional representative to help us achieve this.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

The ideal candidate will have strong interpersonal skills, excellent communication skills, and a positive attitude. Previous experience in a healthcare setting, particularly in veterinary medicine, is preferred but not required. A high school diploma or equivalent is required, along with a valid driver’s license and reliable transportation.

Qualifications

Experience in customer service, scheduling, and basic administrative tasks is beneficial. Strong organizational and time management skills are essential, as is the ability to handle multiple tasks simultaneously and prioritize effectively.

Skills

Excellent verbal and written communication skills are crucial. Proficiency in Microsoft Office applications is also important. Basic computer skills, including the ability to use email and internet resources, are necessary.

Benefits

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days. Additionally, we provide a 401(k) plan, generous personal pet care discounts, and more!

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hours may vary based on department needs, but typically range from 8:00 AM to 5:00 PM, Monday through Friday.