Client Service Representative

About the Role

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. This role is central to hospital operations, ensuring exceptional service for clients and their pets.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
• Manage medical records, charts, reports, and correspondence.
• Maintain hospital cleanliness, including removal of animal waste, ensuring the facility is neat both inside and outside.

Schedule

This position requires morning, evening, and weekend shifts.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation and sick days.
• 401(k) retirement plan.
• Generous employee pet care discounts.