Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative who can help us achieve these goals.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
While not specified, we are looking for someone with strong interpersonal skills, excellent communication abilities, and the ability to handle multiple tasks efficiently. Previous experience in a similar role is preferred but not required.
Qualifications
The ideal candidate will have a high school diploma or equivalent, and may have some college coursework or training in veterinary medicine or a related field. Proficiency in Microsoft Office is also preferred.
Skills
Strong customer service skills, excellent verbal and written communication, and the ability to multitask are essential. Proficiency in Microsoft Office is preferred.
Benefits
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!
Pay
Competitive compensation is offered for eligible employees.
Schedule
Flexible schedule to accommodate the needs of both the client and the pet.