Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable and professional representative to help us achieve this.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Managing medical records, charts, reports and correspondence
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Requirements
The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. Previous experience in a healthcare setting is preferred but not required.
Qualifications
High school diploma or equivalent is required. A background in customer service or a related field is beneficial.
Skills
Excellent verbal and written communication skills, ability to multitask, and proficiency in Microsoft Office applications are essential.
Benefits
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!
Pay
$17 - $18 per hour, depending on references and experience.
Schedule
Flexible schedule to accommodate the needs of both the client and the pet.
Benefits
We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!