Client Service Representative

Description

Peoria Area Veterinary Group is seeking a full-time Client Service Representative (CSR) to join their team in Dunlap, IL.

Essential Functions & Responsibilities

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls/emails and determine the urgency
• Perform client and boarding check-ins and check-outs, including preparing boarding documents and reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

Skills & Qualifications

• High School Diploma or GED required
• At least one year of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred
• Experience with Microsoft Office suite
• Excellent communication skills and the ability to problem solve
• Able to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to lift up to 30 pounds

Compensation & Benefits

• Compensation is from $15.00 per hour
• Paid time off-inclusive of sick, personal, and vacation
• 401K with company match
• Medical, vision and dental insurance with multiple options
• Complimentary Short-Term Disability
• Complimentary Life Insurance
• Company Sponsored Employee Assistance Program (Headspace)
• Long Term Disability option
• Progyny-Fertility and Family Building Support
• Digital Physical Therapy & Musculoskeletal Programs
• Team Member Discounts for Pet Care
• Referral Bonus Program
• DailyPay on Demand