Client Service Representative

About the role

Customer Service Representatives (CSRs) are the heart of client communication and the first impression of our practice, both on the phone and in person. In this role, you will help ensure a seamless and positive client experience while supporting the medical team and maintaining efficient hospital operations.

Responsibilities

• Greet clients and patients warmly and professionally
• Answer and direct incoming calls
• Schedule and confirm appointments
• Maintain communication between clients and medical team
• Prepare and maintain medical records
• Process payments and financial transactions
• Maintain a clean reception area
• Perform administrative duties

Requirements

• Excellent verbal and written communication skills
• Possess exceptional customer service skills
• EFFECTIVELY manage multi-line phone system

Qualifications

• High school diploma or equivalent
• Experience in customer service preferred
• Ability to work flexible hours, including evenings and weekends

Skills

• Exceptional verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to handle stressful situations with professionalism
• Knowledge of medical terminology and procedures

Benefits

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• Free CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Pay

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $19/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Schedule

10-hour shifts