Client Service Representative

About the Organization

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The organization attracts passionate and talented individuals by reinforcing strong values, work-life balance, and diversity. Every program is designed with clients in mind, embodying a "client-centric" approach.

About the Role

The Client Service Representative serves as the first point of contact for individuals seeking assistance and support. This role provides high-quality customer service, manages client intake processes, maintains accurate records, and supports the efficient delivery of services. The position promotes a welcoming environment that reflects the organization's mission to uphold dignity, compassion, and equity for every client.

All employees are required to contribute to organization-wide initiatives that support community impact, including participation in up to six Pop-Up and Give events annually. These events occur outside of standard business hours on the third Saturday of each month.

Responsibilities

• Manage daily front desk operations, including answering phone inquiries, managing voicemail systems, and assisting clients with check-in (drive-thru and walk-in).
• Provide general clerical and administrative support to Client Services Coordinators and Managers to maintain efficient workflow.
• Maintain and update accurate records of client interactions in accordance with organizational protocols.
• Schedule, reschedule, and cancel client appointments based on staff availability and client needs.
• Accurately enter and regularly update client demographic information in Salesforce; assist in conducting routine audits for data accuracy.
• Respond to referrals from external partners and ensure timely follow-up and documentation.
• Support daily intake processes and contribute to the overall efficiency of client service delivery.
• Collaborate with cross-functional teams to address client needs and facilitate access to additional services and resources.
• Assist in compiling reports on client engagement, appointment trends, and service utilization.
• Identify and recommend process improvements; support the implementation of streamlined administrative procedures.
• Perform other related duties consistent with the scope and purpose of the position.

Requirements

• High school diploma or equivalent (required).
• Bilingual in Spanish (required).
• 1+ year of nonprofit experience (preferred).
• 2+ years of administrative or client services experience, preferably in a social services or community-based organization (preferred).
• Must obtain and maintain a valid Nevada Food Handlers Card within thirty days of hire.

Preferred qualifications include experience working with vulnerable populations or community-based programs.

Skills

• Strong verbal and written communication skills.
• Ability to build effective working relationships with clients and community partners.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines.
• Sound judgment and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficiency in relevant software systems or platforms.

Schedule

This is a part-time position (approximately 20-25 hours per week, not exceeding 29 hours). The standard work schedule is Monday-Friday, 7:30 am - 11:30 am, with flexibility as needed. Evening, weekend, event-based, or on-call work may be required depending on program and operational needs.

Work Environment and Physical Demands

• Ability to sit, use hands, talk, and hear for extended periods.
• Frequent standing, walking, reaching, lifting, and carrying (up to 50 lbs).
• Exposure to varying indoor and outdoor environments.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Travel Requirements

If the position requires travel to perform essential job duties, the employee must maintain a valid driver's license and meet the organization's insurability requirements. Reliable transportation is required to fulfill travel-related responsibilities.