Client Service Representative
Position Overview
We're looking for a Client Services Representative who is passionate about delivering excellent customer support and contributing to a positive client experience. In this role, you’ll serve as a key point of contact for clients, helping to resolve routine support requests, ensure accurate documentation, and contribute to continuous process improvement.
Responsibilities
- Address and resolve basic and routine support requests.
- Adhere to Netsmart processes and best practices.
- Escalate support requests as required.
- Enter quality information into tracking systems.
- Create and manage Netsmart support requests according to Netsmart best practices.
- Contribute to knowledge bases and documentation.
- Identify and make recommendations to improve support processes.
Qualifications
- Required:
- Average of 2 years of relevant work experience.
- A college degree or equivalent work experience.
- The ability to demonstrate strong customer service skills.
- Excellent written and verbal communication skills.
- An attention to detail.
- Excellent time management skills.
- PREFERRED:
- At least 1 year of experience in a customer service environment.
- Bilingual Spanish and English.
- Healthcare solution support experience.
- Strong documentation and data gathering skills.
Netsmart
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.
Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law.