Client Service Representative

Join our veterinary team at a newly renovated state-of-the-art facility dedicated to providing exceptional care for animals. We prioritize staff well-being and offer a supportive work environment with a focus on work/life balance. We are a five-doctor practice that offers both general and urgent/emergent care.

About the role

As a Customer Service Representative, you will serve as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast-paced veterinary clinic environment.

Responsibilities

• Greet clients and patients warmly in person and over the phone
• Schedule, confirm, and manage appointments efficiently
• Answer questions regarding clinic services, procedures, pricing, and policies
• Process payments, invoices, and insurance documentation accurately
• Maintain accurate client and patient records
• Triage incoming calls, emails, and messages
• Coordinate communication between veterinarians, technicians, and clients
• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space
• Adhere to clinic policies, procedures, and confidentiality requirements

Requirements

• Experience in a veterinary clinic or animal care setting
• Knowledge of common veterinary terminology and services
• Bilingual is a plus (not required)
• Ability to sit and stand for extended periods of time
• Comfort working around animals of varying sizes and temperaments, including exotic animals
• Emotional resilience when dealing with injured, sick, or grieving pets and their owners

Qualifications

Veterinary experience: 1 year (Preferred)

Pay

The base hourly range for this position is $15.00 - $20.00. Pay ranges are determined by role, level, and location. The range provided reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Schedule

Open to full-time or part-time.

Benefits

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Uniform allowance
• Vision insurance