Client Service Representative
Job Description
As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.
- Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
Qualifications
The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression?
- Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
- Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
About GCVS
GCVS is a leader in specialized care for companion animals, recognized for our dedication to excellence and collaboration with the veterinary community.
- Our mission is to provide the highest standard of care through advanced diagnostics, innovative treatments, and compassionate service.
Nearby Communities
GCVS in Webster, TX attracts veterinary professionals from throughout the Greater Houston and Gulf Coast region, including:
- Houston, TX
- Pasadena, TX
- Pearland, TX
- Friendswood, TX
- League City, TX
- Clear Lake, TX
- Alvin, TX
- Dickinson, TX
- Seabrook, TX
- Kemah, TX
- Texas City, TX
- Santa Fe, TX
Benefits
Full-Time Benefits Include:
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Uniform stipend
- Retailer plan
Pay and Schedule
$18 - $20/hr. based on experience and credentials
+ $3/hr. weekend differential offered
+ $2/hr. overnight differential offered
Full-Time Schedule: Rotating Schedule: Week 1: Monday - Thursday 2pm - 12am
Week 2: Sunday, Friday, Saturday 2pm - 2am
Set Schedule: Monday - Friday 10am - 7pm