Client Service Representative
Job Description
As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.
- Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
- Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliation
Qualifications
At least 2 years of customer service experience in a medical setting is required. Veterinary experience is preferred. A solid employment history with proven reliability. The ability to work independently while being self-driven and eager to grow. A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations. Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
Why Choose AVES?
Work alongside a compassionate, dedicated team of veterinary professionals. Thrive in a dynamic, fast-paced environment where no two days are the same. Make a direct impact on the lives of pets and their families during critical times. Receive continuous training and growth opportunities—we’re passionate about teaching!
About the Role
Austin Veterinary Emergency & Specialty (AVES) has recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of this continued growth, we’re hiring for multiple positions across departments.