Client Service Representative

About the role

We’re hiring a Client Service Representative for our Corporate & Legal Service Experience team in Lewisville, TX (onsite). You’ll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter, including business licensing, corporate transactions, and annual compliance filings. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide training, mentorship, and opportunities for growth. CSC is a place where you’re encouraged and expected to be your best—a company of helpful people teaming up to make a difference in global business and local communities, passionate about service quality, giving back to the community, and devoted to continuous improvement. CSC is a global business, legal, and financial services company based in Wilmington, Delaware, with offices in over 140 jurisdictions and more than 8,000 colleagues, known as the business behind business®.

Responsibilities

• Build relationships with our clients to better understand their unique needs and concerns
• Research, analyze, review, and process legal documents
• Fulfill requests and answer questions for internal and external customers via phone or electronically
• Provide excellent client service to both internal and external clients
• Manage client portfolios and organize workflow to meet clients’ time frames and demands
• Data entry of client information, electronic filing, and retrieval of documents
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

Requirements

• At least 5 years of experience working in a business to business customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong research skills
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Candidates for this position must be eligible to work without sponsorship.
• Time on-site or time zone may be necessary based on business need.

Skills

• Strong computer skills and proficiency in MS Office, Word, and Excel
• Excellent verbal and written communication skills
• Salesforce experience a plus

Benefits

• Annual success-sharing bonuses or commission plans based on individual performance
• Annual leave
• Tuition reimbursement
• Referral bonuses
• Support for colleagues with disabilities to ensure necessary resources to thrive
• Global career opportunities

Schedule

Monday - Friday, 9:00am