Client Service Representative

About the role

The Business Licensing team is seeking a Client Service Representative to join our Business License team. This role offers an opportunity to provide exceptional support to one of our larger retail clients, ensuring a seamless and positive experience.

Responsibilities

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Navigate between multiple databases quickly and accurately
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
• Organize the workflow to meet customers’ time frames and demands

Qualifications

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Experience with Salesforce a plus

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®