Client Service Representative

About The Role

The Customer Service Representative (CSR) plays a pivotal role in maintaining and enhancing the relationship between the hospital and its clients. This position is responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience that fosters loyalty and satisfaction. The CSR will serve as the primary point of contact for clients, utilizing strong communication skills and computer proficiency to manage interactions across various platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Aid clients throughout their veterinary visits.
• Maintain accurate records of client interactions, patient records, transactions, and patient scheduling.
• Collaborate with the veterinary team to provide support to pet parents.
• Provide pet health information to assist clients in making informed decisions.