Client Service Representative at Barta Animal Hospital

About the role

Practice Dr. Barta opened Barta Animal Hospital in January 1973 in a former automotive repair shop that he had remodeled. He built a new clinic in 1997. Dr. Barta grew his clinic from one doctor and two staff into today’s successful, growing practice. We are a true mixed animal practice, providing high-quality veterinary services in Southeast Kansas for pets of all sizes.

Responsibilities

• Reports into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.
• Continually engages the client, performs practice administrative tasks such as record maintenance and appointment tracking.
• Manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.
• Applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Safeguards public areas for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Aids in the updating of client/patient files, as needed.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred

Benefits

• Offered paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Pay

Pay Range: USD $16.00 - USD $16.00 /Hr.