Client Service Representative

Key Responsibilities

• Ordering Processing: Ordering incoming orders via phone, email, or other channels, ensuring all information is complete and accurate.
• Checking Product Availability: Confirming product availability and ensuring orders can be filled promptly.
• Inputting Orders: Accurately inputting client orders, including product details, quantities, and client information, into the company’s database.
• Verifying Pricing: Verifying pricing and applying any applicable promotions or discounts to orders.
• Logistics: Working with shipping and logistics teams to ensure orders are shipped accurately and on time. Tracking the status of orders and providing updates to customers.
• Customer Service: Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service. Answering product questions and communicating with internal teams to resolve order-related issues.

Experience & Skills

• Education: High School Diploma, required. Associates Degree (preferred) or equivalent work experience, required.
• Experience: Minimum of 2 years customer service experience, required. Minimum of 2 years industry experience, preferred.
• Skills: Proficient with order entry processes and software, preferred. Time management, organization, and planning. Strong verbal and written communication skills. Problem-solving, troubleshooting, and decision-making. Experience with Microsoft Office. Regular/dependable attendance. Flexibility of work hours, including overtime.

Work Environment/Travel Requirements

• Occasional travel related to other sites / corporate.
• Extended periods of office work on a computer and in team meetings.

Physical Requirements

• Ability to work in an office environment, with occasional trips to manufacturing.
• Lift up to 10 lbs.

Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability).
• Incentive Plans.
• 401(k) with employer contribution and match.
• Employee Stock Purchase Plan with employer match.
• Paid Time Off (Vacation and Sick Time).
• Paid Holidays.
• Tuition Reimbursement Program.
• Employee Assistance Program (EAP).
• Wellness Program.
• Training and Career Progression.

About the Role

This position plays a crucial role in managing client orders and ensuring they are processed efficiently and accurately.

Schedule

Regular/dependable attendance is required, with flexibility of work hours, including overtime.

Qualifications

Must be able to demonstrate excellent verbal and written communication skills and handle heavy interaction with clients on the phone and email.

Skills

• Time management, organization, and planning.
• Strong verbal and written communication skills.
• Problem-solving, troubleshooting, and decision-making.
• Experience with Microsoft Office.
• Regular/dependable attendance.
• Flexibility of work hours, including overtime.

Pay

Details on pay are not specified in the job posting.