Client Service Representative (Ashburn)

Position Accountabilities

• Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
• Greet and provide exceptional service in person and by telephone/email.
• Provide accurate information regarding Bank services, products, policies and procedures.
• Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
• Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management).
• Complete forms and other required documents and follow Bank policies and procedures.
• Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.

Qualifications

• Education & Experience: High school diploma or equivalent (GED). One (1) or more years of experience in a client service and/or a cross-trained teller position. Previous cash handling experience preferred.
• Knowledge & Skills: Excellent customer service skills, excellent oral and written communication skills, ability to exercise sound business judgment, proficient computer skills, ability to handle multiple tasks with attention to details, flexible, able to adapt to change.

Organizational Relationship

This position reports to Branch location leadership.

Pay

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.

Benefits

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.