Client Service Representative and Veterinary Assistant

About the role

This is a hybrid position combining time at the front desk and working alongside the medical team. It's suitable for someone who enjoys both the people and animal sides of veterinary medicine.

Responsibilities

• Help with scheduling, check-in and check-out, answering phones, communicating with clients, processing payments, and keeping the hospital running smoothly.
• Assist the medical team with patient handling and restraint, room and treatment area upkeep, preparing patients and supplies, assisting with appointments and procedures.

Requirements

• Comfortable around both people and pets.
• Communicates well.
• Stays reasonably calm under pressure.
• Genuinely enjoys being part of a veterinary team.
• Previous veterinary hospital experience, preferably in a CSR or veterinary assistant role.

Qualifications

• Dependable.
• Willing to learn.
• Understands the importance of excellent client service and patient care.
• Flexible and able to adapt quickly.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Team player with a positive attitude.

Benefits

• Medical, dental, and vision insurance options.
• Paid time off.
• 401(k) eligibility after 6 months, with a company match.
• Employee Assistance Program (EAP).
• Employee pet care discount.
• Referral bonus.