Client Service Represenative

Key Responsibilities

• Provide excellent customer service by warmly greeting clients and patients, answering phones, and escorting clients to exam rooms
• Schedule, confirm, and manage appointments efficiently
• Conduct outbound calls for follow-ups and client outreach
• Clearly communicate service fees and process payments
• Recommend and assist clients with over-the-counter products and services
• Educate clients on general pet care and wellness topics (e.g., heartworm prevention, flea & tick control, housebreaking)
• Maintain accurate medical records, charts, and client communications

Qualifications

• Minimum of 1 year of customer service experience
• High school diploma, GED, or equivalent
• Strong communication and active listening skills
• Compassion for both people and animals, with emotional awareness
• Sound judgment and problem-solving abilities
• Ability to quickly learn and apply new information
• Proficiency in Microsoft Office
• Flexibility to work non-traditional hours, including Saturdays and some holidays
• Able to lift up to 40 lbs. and work in an environment with potential exposure to allergens, animal-related hazards, and varying noise levels
• M-F availability with weekends off

Applicants must be 18 years of age or older.

Benefits

• Competitive compensation
• Comprehensive benefits package for full-time employees, including:
• Medical, dental, and vision insurance
• Paid vacation
• 401(k) retirement plan
• Generous personal pet care discounts

And more

Join a team that values compassion, collaboration, and excellence in veterinary care.