Client Service Rep, Wlth Mgmt

About the role

Northern Trust is a global leader in innovative wealth management, asset servicing, asset management, and banking services. Founded in 1889, we adhere to three guiding principles: Service, Expertise, and Integrity. We strive to uphold these values in our partnerships with clients and communities worldwide.

Responsibilities

• Executes client account servicing activities as requested by partners within appropriate time frames, including updating client databases, preparing required documentation, opening and closing accounts, meeting preparation, maintaining accurate and complete account records, imaging of documents, funds transfer, and researching client issues.
  • Communicates with relationship management and operations teams as appropriate to obtain necessary information to properly execute the requested activity.
  • Prompts escalation of any issues and/or concerns to management.
  • Maintains a strong understanding of the required steps involved with each request.
  • Ensures appropriate and required documentation is collected and imaged.
  • Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools.
  • Strives to identify service efficiency and delivery enhancements, as well as process improvements.
  • Keeps abreast of new or existing Northern Trust and Wealth Management products, services, and compliance requirements.
• Develops a strong understanding of required steps involved with each request, communicates with relationship management and operations teams as appropriate to obtain necessary information to properly execute the requested activity.
• Maintains a strong understanding of the required steps involved with each request, communicates with relationship management and operations teams as appropriate to obtain necessary information to properly execute the requested activity.
• Ensures appropriate and required documentation is collected and imaged.
• Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools.
• Strives to identify service efficiency and delivery enhancements, as well as process improvements.
• Keeps abreast of new or existing Northern Trust and Wealth Management products, services, and compliance requirements.

Qualifications

• Knowledge of investment, banking, and/or personal trust and advisory operations, products, and services usually acquired through related work experience is preferred.
• Strong analytical, problem-solving, and organizational skills are required to identify, research, and/or resolve requests, as well as to manage conflicting priorities and workflow.
• Experience in financial and/or client servicing experience preferred.

Role Summary

The Analyst is responsible for the accurate setup, maintenance, and validation of investor data within designated CRM platforms, while supporting core transfer agency and capital activity processes, including capital calls, distributions, and partner accounting.

Key Responsibilities

• Capture, analyze, and input investor data from source documentation (e.g., subscription agreements, onboarding forms) into CRM systems, ensuring accuracy and completeness across all required fields.
• Establish and maintain investor records, including legal entity details, tax identifiers, contact information, banking instructions, and account hierarchies.
• Maintain and update CRM data to support downstream processes, including capital activity, reporting, and client servicing.
• Support capital activity processing, including capital calls, distributions, and partner accounting workflows.
• Aid in preparing and validating partner capital account statements and related reporting.
• Ensure investor allocations, commitments, and transaction data are accurately reflected across systems.
• Reconcile investor-level data between CRM, accounting systems, and reporting outputs to ensure alignment and accuracy.
• Perform data validation, reconciliation, and quality assurance checks across investor data and transaction records.
• Identify, investigate, and resolve discrepancies within established guidelines; escalate more complex issues as appropriate.
• Generate and deliver routine reporting and data extracts, including investor data reports, capital activity support files, and management information outputs.
• Collaborate with internal stakeholders (fund accounting, client servicing, compliance) and engage with clients on routine inquiries related to investor data and capital activity.
• Contribute to process improvement initiatives, including standardization, workflow optimization, and automation.
• Maintain process documentation and ensure compliance with internal policies, risk management standards, and regulatory requirements.

Knowledge & Skills

• Strong analytical, problem-solving, and data validation skills.
• High attention to detail with a strong control mindset.
• Effective communication skills and the ability to work independently.
• Working knowledge of financial services, private equity structures, or investor onboarding processes preferred.
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis, reconciliation, and reporting.

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Data Analytics, or a related field, or equivalent work experience.
• Relevant experience in financial services, data management, fund accounting, or investor onboarding preferred.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.