Client Service Officer Officer Card Specialist

Essential Duties & Responsibilities

• Respond to heavy call volumes addressing clients debit card and credit card needs and inquires including but not limited to issue resolutions, card orders, troubleshooting denied transactions, determining fraud situations, etc.
• Respond to internal and external emails or other digital communication methods that are related to debit card and credit card inquires.
• Processes debit card and credit card maintenance requests including status changes, address updates, emergency card orders, travel notifications etc.
• Assists with the daily monitoring and maintenance of the debit card temporary limit cases.
• SUBMIT DEBIT CARD DISPUTES UPON CLIENT REQUEST
• Communicates any issues or process improvements to leaders when identified.
• Affixes to special projects that arise.
• BACKUP TO THE LEAD DEBIT CARD SPECIALIST FOR DAILY TASKS SUCH AS RECONCILING THE SETTLEMENT AND CARD TRANSACTIONS GENERAL LEDGERS AND HANDLING THE DEBIT CARD UNPOSTED TRANSACTION REPORTS
• SERVES AS AN ESCALATION POINT FOR ANY DEBIT CARD ISSUES FROM CLIENT SERVICES OR THE RETAIL TEAMS.

Qualifications

• Strong organizational skills and ability to multitask efficiently.
• Initiative to rectify client issues utilizing manuals procedures and policies.
• Excellent verbal, written and telephone communication skills.
• Strong commitment to customer service.
• Ability to establish and maintain positive working relationships with management, vendors/partners, peers and bank associates.
• Proven accuracy and integrity of work.
• Able to adapt/respond quickly to change/new information.

Supervisory Responsibilities

None

Education and/or Experience

• High school diploma or general education degree.
• Minimum of 2 years in the financial services industry or a combination of relevant experience required.
• Previous customer service experience is required.
• Previous debit or credit card experience preferred.