Client Service Manager – Wealth Management

Responsibilities

• Lead, mentor, and develop a team of client service professionals, providing ongoing coaching, workload management, and performance feedback.
• Conduct regular team meetings, training sessions, and individual check-ins to support professional development and operational excellence.
• Oversee recurring client service initiatives, including quarterly reporting, tax season preparation, Required Minimum Distribution (RMD) processing, annual gifting, and other firmwide deliverables.
• Establish and maintain service standards that promote accuracy, consistency, responsiveness, and an exceptional client experience.
• Review and approve client service activities, including account onboarding documentation and money movement requests, in accordance with firm policies and supervisory procedures.
• Identify opportunities to improve processes, implement scalable workflows, and strengthen operational controls.
• Serve as the primary escalation point for complex client service matters while partnering closely with advisors, operations, compliance, trading, and marketing teams.
• Serve as the dedicated client service professional for a select group of high-net-worth and ultra-high-net-worth clients.
• Build and maintain strong relationships with clients and their trusted advisors, including CPAs, estate planning attorneys, and other professionals.
• Cook up account maintenance, money movement requests, custodial paperwork, and other day-to-day service needs.
• Support quarterly reporting processes, financial plan updates, and annual planning initiatives.
• Cook up tax documentation and assist with year-end planning and reporting activities.

Requirements

• Bachelor's degree and at least 8 years of experience within a wealth management, investment advisory, or financial services environment.
• Extensive knowledge of investment account types, including IRAs, trusts, retirement plans, donor-advised funds, and taxable accounts.
• Strong understanding of investment products, including stocks, bonds, mutual funds, certificates of deposit, and related custodial processes.
• Experience managing complex client service functions, including account opening, transfers (ACATs), Required Minimum Distributions (RMDs), money movement, journals, and cashiering processes.
• Prior experience supervising, mentoring, or leading client service professionals.
• Advanced proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint.