Client Service Manager

Key Responsibilities

• Handle all materials received in the Mail Center [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.].
• Deliver, pickup, and transport materials within, between, to, and from various departments.
• Deliver office supplies and copy paper.
• Inspect deliveries for suspicious or threatening items.
• Pickup outbound boxes and packages from internal customer locations.
• Print, binding request, large format printing of posters.
• Working with customers on print requests.
• Prepare items for processing, shipment or transportation.
• Enter activity data in logs, maintain records.
• Ensure all safety procedures are followed at all times.
• Handle work order service requests into applicable format.
• Prepare and process outbound courier shipments using computer or service provider's equipment [such as UPS].
• Able to cross train on other roles within department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management.
• Customer Service and serve as client's primary contact for service and issues.
• Develop team strengths and improve weaknesses.
• Communicate team goals and evaluate team progress.
• Resolve conflict.
• Learn all aspects of mail operations and provide coverage during absences.
• Ensure safety and security procedures are followed always.
• Assist with monthly reporting.
• Ensure all employee training (new hire, monthly, cross training, site required) is performed and at standard.
• Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay.
• Handling packages and Equipment coming into the mail center.
• Create shipping labels.
• Maintain a clean and safe workspace.
• Other duties as assigned by manager.

Preferred Requirements

• A high school diploma or equivalent (GED).
• Minimum of 5-7 years Mail and Print services related experience preferred with knowledge of commonly used Office Services procedures.
• 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills both verbal and written.
• Able to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Able to handle mail or hand cart.
• Must be able to lift up to 50 pounds.